Shipping policy
All orders ship from our atelier in Gelnhausen, Germany. Insured shipping with tracking is standard — without exception.
Shipping costs
| Zone | Standard | Express |
|---|---|---|
| Germany | €10 | — |
| EU (all member states) | €25 | €40 |
| Europe outside the EU (UK, CH, NO, IS and others) | €35 | €50 |
| USA | €35 | €50 |
| Rest of the World | €35 | €50 |
All prices include packaging, insurance and tracking. Express shipping is available for international destinations only.
Shipping partners
- Germany: DHL Paket (insured)
- International: FedEx International Economy (Standard) / FedEx Express Priority (Express)
Processing time
- Same-day shipping for orders received by 12:00 noon (CET), Monday to Friday
- Orders placed after 12:00 noon or on weekends leave our atelier on the next business day
- Pre-orders and bespoke pieces: individual processing time, communicated in the order confirmation
Delivery time (estimates from dispatch)
- Germany: 1–2 business days
- EU: 2–5 business days
- UK / Switzerland / non-EU Europe: 3–7 business days
- USA: 3–6 business days (Standard), 1–3 business days (Express)
- Rest of the World: 5–10 business days
These times are carrier estimates. Customs processing may require additional time.
Customs, import VAT and local charges
Within the EU: No additional charges. The applicable VAT is already included in the purchase price.
Outside the EU (incl. UK, Switzerland, USA, Norway, ROW): Import VAT, customs duties and local handling fees are levied by the destination country and are payable by the buyer. FedEx contacts the recipient before delivery to handle clearance. We cannot calculate or cover these amounts in advance.
A false declaration of value on the customs form is not possible. We declare the actual invoice value only.
Order tracking
As soon as your shipment leaves the atelier, you will receive a shipping confirmation by email with a tracking link. For FedEx shipments, we recommend the FedEx Delivery Manager app to actively manage delivery.
Insurance & damages
All shipments are fully insured up to the actual value of the goods. In the event of transit damage or loss:
- Photograph the original packaging and the damage
- Report it within 48 hours of delivery to info@old-crowns.com
- We handle the entire claims process with the carrier
Delivery address
Please check your delivery address carefully before completing your order. We cannot guarantee address changes after dispatch, and they may incur carrier fees.
P.O. boxes and parcel lockers
- DHL Packstation (DE): Available
- FedEx to P.O. box: Not possible. Please provide a physical address only.
Questions?
info@old-crowns.com — We do our best to answer your enquiry as quickly as possible.